CUSTOMER SERVICE 

 

SHIPPING & DELIVERY

Shipping is £6.99 for UK Mainland addresses and free shipping is available for all orders over £50. Orders are normally shipped the same day if placed before 2pm, although this cannot be guaranteed.

Any order that is recorded or tracked will need to be signed for. This means you need to be at home when the delivery is set to take place as packages cannot be left unattended.

You will receive a tracking number via email when your item has been dispatched. Please verify that the details in the email are correct.

Smaller items are sent using Royal Mail Recorded Service but larger, heavier items are dispatched through UPS.

PRIVACY & SECURITY

Dainese Manchester is committed to protecting the privacy of its customers. We strictly follow all data protection legislation in the UK.

To complete your order online we require certain pieces of personal information such as your address and bank details. You can be assured that Dainese Manchester do not sell or pass on your personal information to any third parties for commercial reasons, apart from when validating your credit/debit card during purchase.

You can choose not to disclose non-essential personal details and you can always amend your personal details in ‘My Account’. You can opt out of any marketing communications, such as e-mails, if you do not wish to receive them.

 

RETURNS & REPLACEMENTS

If you wish to return an item that you have purchased from us, you may return it for a refund or exchange within 14 days of receiving the item. When returning an item, please ensure that it is in like-new condition, unused and with the original labels attached. No refund will be given on used items.

Along with the returned item, please also include a copy of the delivery note or order confirmation and specify if you would like an exchange or refund.

You are responsible for all the costs of returning the item to the address below. For security, we advise that you use a tracked or signed for service.

Please return items to the following address:

Dainese D-Store Manchester, 22 Ardwick Green South, Manchester, M13 9XE

 

ORDERING

To order a product on the website, simply specify any sizes that might apply and then click ‘Add To Cart’, once you have done this, check the details of your cart is correct and add any discount code you might have, then click ‘Proceed to Checkout’.

Once at the Checkout you can either login if you already have an account with us, or checkout as a guest if you do not. To complete your order, follow the 6 steps on the screen.

If your order has successfully gone through then you will receive an order confirmation e-mail.

PAYMENT, PRICING & PROMOTIONS

We accept most major credit or debit cards as well as PayPal. Please ensure that your card is in date as payment will not go through if the card has expired. Payment will be debited just before the dispatch of your items.

We reserve the right to change any advertised price prior to your placing an order.

All offers and promotions are subject to stock.

 

VIEWING ORDERS

You can view an order that you have placed at any time simply by logging into your account. See ‘updating account information’ for how to access your account.

 

UPDATING ACCOUNT INFORMATION

You can access your account and update any information you may need to by clicking ‘My Account’ at the very top of the page. Please note that you will need your login details to access your account.